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How to forward a contact ID alert to multiple E-mail addresses

This guide gives you information on how to forward a received contact ID alert to multiple e-mail addresses. The alert comes in as a phone call to a contact id receiver connection, and the Routing table is used to add a recipient e-mail address and to forward a copy to 3 e-mail addresses.

forward contact id alert to email
Figure 1 - Forward contact ID alert to e-mail

The first step is to launch the Alarm System application. You can do this by clicking the icon of it on your desktop or search for it in the Ozeki OS. Then, you need to add a new notification source, which will send you the alert in case of a predetermined event. To add the new source, click the Add new sourceā€¦ button located on the right side of the screen. You can see where to click on Figure 2.

add new source
Figure 2 - Add new source

Now you need to choose which type of source you wish to install. You can see all your options on Figure 3. The Contact ID receiver can Register to a PBX and receive Contact ID alert throught a phone call. Click the Install button located next to the Contact ID receiver title.

install Contact ID receiver
Figure 3 - Install Contact ID receiver

Now you need to name you connection. Make sure to name the connection something that you can distinguish it from other connections. If you look below, you could see the connection configuration panel. Here you need to provide the VOIP/SIP user account details. You can see the settings on Figure 4.

configure contact id receiver
Figure 4 - Configure Contact ID receiver

Now you are finished with setting up the Contact ID receiver. All you need to do now is to turn it on. You can do this with the help of the connection indicator located on the left side of the screen, as you can see on Figure 5. Turn it on and you can see on the Events tab that the connection is live.

registering to pbx
Figure 5 - Registering to PBX

Now you need to add a new notification channel, which will notify you in case of a predetermined event. To add the new channel, click the Add new channelā€¦ button located on the left side of the screen. You can see where to click on Figure 6.

add new channel

provide smtp settings
Figure 9 - Provide SMTP settings

You can add a routing rule by clicking Routes button from the Alarm System menu. Then in the Settings, for the From connection, select the Contact ID receiver connection, and for the To connection, select the E-mail connection through which you want to send the alert (Figure 10). For the Mode select the Copy option.

add new route for alarm
Figure 10 - Add new route for alarm

In the routing rule Modify tab "Replace the 'To' address" section You are able to define the recipient address for the email message (Figure 11).

define the recipient address in the route
Figure 11 - Define the recipient address in the route

In that case you need to send message for multiply recipient create a routing rule for all recipient (Figure 12).

create route for all recipient
Figure 12 - Create route for all recipient

In the Contact ID receiver connection's Event tab you can see that the Contact ID alert message is received and forwarded to the SMTP connection (Figure 13).

contact id alert received
Figure 13 - Contact ID alert received

Finally in the SMTP client's event tabyou can see the E-mail Alerts are sent as the Figure 14 is shows.

email alert sent
Figure 14 - Email alert sent