Chat account

In this tutorial, we will show you how to setup a Chat user that can notify you of all events related to your server. This way your reaction time will be reduced and you will have more control of your system. You will need a new notification chat account and a new route between the serve you wish to supervise and the chat account, to get the notifications. This is an easy process, which should take about 10 minutes to perform.

How to configure Chat user for server alerts (Simple steps)

To configure Chat user for server alerts

  1. Download Ozeki Alarm
  2. Launch Ozeki Alarm
  3. Add a new chat channel
  4. Configure the notification channel
  5. Set the Recipient
  6. Connect the Chat User
  7. Create a new route
  8. Test the notification
  9. View message in the chat client

Configure Chat user for server alerts (video tutorial)

You can see in the video below how to configure a Chat user for enhanced server event alerts using Ozeki Alarm. This tutorial provides helpful guidance for how to enhance system control and speed up response times. With the help of this guide, you'll be able to set up a reliable notification system for your server, increasing its dependability and enabling you to react quickly to urgent situations.

To manage all your alarm system, launch the Alarm System app. Here you will be able to add new notification channels, routes, or alarm sources. Click the Alarm System icon on your desktop to launch it. You can see the icon you are looking for on Figure 1.

launch the alarm system application
Figure 1 - Launch the Alarm System application

On Figure 2, you can see the Add new channel… button, which you need to press in order to create a communication channel for the notification of the server.

add new channel
Figure 2 - Add new channel

Now you need to choose which type of notification channel you wish to establish. It could send notification through SMS, Phone line, E-mail and most importantly Chat. In this case, please choose the Chat option. You can see all the options on Figure 3.

configure the settings
Figure 3 - choose chat account

Now you need to provide a username and a password for the new account. The username is the name you will be searching for when adding the chat service as a friend in your chat client. Make sure to give it a name that can distinguish this service from the others. You can see both textboxes on Figure 4.

provide login credentials
Figure 4 - Provide login credentials

Now you need to configure who needs to get the message. Here, you should type in you own Chat address. This way the service will forward all the notifications to your Chat client. Click Ok to finalize your settings. You can see the process on Figure 5.

set the recipient
Figure 5 - Set the recipient

To establish the connection between the Chat user you just created and the chat server you are using, you need to turn on the Chat user. To do this, please look for the connection slider. If it is green, it means that it is working. You also can see if it is successfully connected in the Events panel. You can see both on Figure 6.

connect to a chat account
Figure 6 - Connect to a Chat account

To have a connection between the chat user and the server you wish to supervise, you need to have a route between them, which serves as a channel that can deliver data packages between servers or services. To create this route, click the Routes tab, and then click the Create new Route button located under the Routes tab. You can see both buttons on Figure 7.

create a new route
Figure 7 - Create a new Route

The new route needs a sender and a receiver address. The From will serve as a sender, and the To will serve as the recipient. The Messages are forwarded from one connection to the other. Click the Ok button to finalize your addresses. You can see the process on Figure 8.

provide a sender and a receiver
Figure 8 - Provide a sender and a receiver

Now you have a working system. The last step is to test it. Head over to the Home of the Alarm System and open the server you are supervising. You can see the process on Figure 9.

open the supervised server
Figure 9 - Open the supervised server

In the service details window, turn off the connection. The Chat service should send you a notification. As you can see on Figure 10, we used an SMPP connection as the example. We turned it off and on the right side of the screenshot, you can see that the chat notification is successfully sent.

alert notification testing
Figure 10 - Testing

As you can see on Figure 11, if you open the Chat client, you will see that the notification of the disconnection is successfully delivered.

message in the chat client
Figure 11 - Message in the chat client

Summary

Congratulations! You have completed this tutorial. We hope that this guide was helpful in implementing this solution. If you have any problem with any of the steps, feel free to contact us at info@ozeki.hu